{"id":219,"date":"2018-07-20T10:09:53","date_gmt":"2018-07-20T08:09:53","guid":{"rendered":"http:\/\/sindic.cviladecans.cat\/quejas-y-consultas\/"},"modified":"2025-05-07T07:59:29","modified_gmt":"2025-05-07T05:59:29","slug":"quejas-y-consultas","status":"publish","type":"page","link":"https:\/\/sindicatura.viladecans.cat\/es\/quejas-y-consultas\/","title":{"rendered":"Quejas y consultas"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_tta_accordion active_section=\u00bb1&#8243; css_animation=\u00bbfadeInUp\u00bb collapsible_all=\u00bbtrue\u00bb][vc_tta_section title=\u00bb\u00bfComo tramitar una queja?\u00bb tab_id=\u00bbcom-tramitar\u00bb][vc_column_text css_animation=\u00bbnone\u00bb css=\u00bb\u00bb]<\/p>\n<div class=\"text_destacats\">\n<p>Las quejas han de ser formuladas <strong>por escrito o mediante el <a href=\"#formulari\">formulario web<\/a><\/strong>, acompa\u00f1adas con los documentos necesarios para aclarar cada caso. El escrito de la queja ha de ser sencillo, directo y conciso.<\/p>\n<p>Elementos que ha de incluir la queja:<\/p>\n<ul>\n<li>El hecho que motiva la queja.<\/li>\n<li>Una explicaci\u00f3n breve de los pasos realizados previamente y de las circunstancias.<\/li>\n<li>El nombre, apellidos, direcci\u00f3n postal y tel\u00e9fono (si es posible) de la persona que formula la queja.<\/li>\n<li>Documentaci\u00f3n que apoye la queja<\/li>\n<\/ul>\n<p>Como presentar una queja:<\/p>\n<p>Person\u00e1ndose en la oficina C\/ de l&#8217;Antiga Riera, 8 primera planta (edificio Fundaci\u00f3n Viladecans), en el horario de atenci\u00f3n preferentemente con cita previa:<\/p>\n<ul>\n<li>De lunes a mi\u00e9rcoles de 10 a 13 horas.<\/li>\n<li>La tarde del martes de 17 a 19 horas (del 14 de octubre al 30 de marzo).<\/li>\n<\/ul>\n<p>Como consultar un caso:<\/p>\n<p>Person\u00e1ndose en la oficina en el horario de atenci\u00f3n preferentemente con cita previa, por tel\u00e9fono 93 635 18 17 y por correo electr\u00f3nico <a href=\"mailto:sindicatura@viladecans.cat\">sindicatura@viladecans.cat<\/a>.<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bbFormulario de quejas y consultas\u00bb tab_id=\u00bbformulari\u00bb][vc_column_text]<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});<\/script>\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework printable_wrapper' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_1' style='display:none'><div id='gf_1' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_1' id='gform_1' class='printable' action='\/es\/wp-json\/wp\/v2\/pages\/219#gf_1' data-formid='1' novalidate><div id='gf_page_steps_1' class='gf_page_steps'><div id='gf_step_1_1' class='gf_step gf_step_active gf_step_first'><span class='gf_step_number'>1<\/span><span class='gf_step_label'>Omple les dades<\/span><\/div><div id='gf_step_1_2' class='gf_step gf_step_last gf_step_next gf_step_pending'><span class='gf_step_number'>2<\/span><span class='gf_step_label'>Revisa la teva informaci\u00f3<\/span><\/div><\/div>\n                        <div class='gform-body gform_body'><div id='gform_page_1_1' class='gform_page ' data-js='page-field-id-0' >\n                                    <div class='gform_page_fields'><ul id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_1_32\" class=\"gfield gfield--type-html printable gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_32\" ><img decoding=\"async\" data-src=\"http:\/\/sindicatura.cviladecans.cat\/wp-content\/uploads\/2018\/07\/logo.png\"<\/li src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\"><li id=\"field_1_40\" class=\"gfield gfield--type-time field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  data-js-reload=\"field_1_40\" ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"Este campo est\u00e1 oculto cuando se visualiza el formulario\"><\/i><span>Este campo est\u00e1 oculto cuando se visualiza el formulario<\/span><\/div><label class='gfield_label gform-field-label gfield_label_before_complex' >Hora<\/label><div class=\"ginput_container ginput_complex gform-grid-row\"><div class=\"clear-multi\">\n                        <div class='gfield_time_hour ginput_container ginput_container_time gform-grid-col' id='input_1_40'>\n                            <input type='number' maxlength='2' name='input_40[]' id='input_1_40_1' value='12'  min='0' max='12' step='1'  placeholder='HH' aria-required='false'   \/> <i>:<\/i>\n                            <label class='gform-field-label gform-field-label--type-sub hour_label screen-reader-text' for='input_1_40_1'>Horas<\/label>\n                        <\/div>\n                        \n                        <div class='gfield_time_minute ginput_container ginput_container_time gform-grid-col'>\n                            <input type='number' maxlength='2' name='input_40[]' id='input_1_40_2' value='15'  min='0' max='59' step='1'  placeholder='MM' aria-required='false'  \/>\n                            <label class='gform-field-label gform-field-label--type-sub minute_label screen-reader-text' for='input_1_40_2'>Minutos<\/label>\n                        <\/div>\n                        <div class='gfield_time_ampm ginput_container ginput_container_time below gform-grid-col' >\n                                \n                                <select name='input_40[]' id='input_1_40_3'  >\n                                    <option value='am' >AM<\/option>\n                                    <option value='pm' >PM<\/option>\n                                <\/select> \n                                <label class='gform-field-label gform-field-label--type-sub am_pm_label screen-reader-text' for='input_1_40_3'>AM\/PM<\/label>                                \n                           <\/div>\n                    <\/div><\/div><\/li><li id=\"field_1_14\" class=\"gfield gfield--type-text field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  data-js-reload=\"field_1_14\" ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"Este campo est\u00e1 oculto cuando se visualiza el formulario\"><\/i><span>Este campo est\u00e1 oculto cuando se visualiza el formulario<\/span><\/div><label class='gfield_label gform-field-label' for='input_1_14'>ID Enviament<\/label><div class='ginput_container ginput_container_text'><input name='input_14' id='input_1_14' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_1_39\" class=\"gfield gfield--type-text field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  data-js-reload=\"field_1_39\" ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"Este campo est\u00e1 oculto cuando se visualiza el formulario\"><\/i><span>Este campo est\u00e1 oculto cuando se visualiza el formulario<\/span><\/div><label class='gfield_label gform-field-label' for='input_1_39'>Refer\u00e8ncia usuari<\/label><div class='ginput_container ginput_container_text'><input name='input_39' id='input_1_39' type='text' value='SG2019-200910' class='medium'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_1_36\" class=\"gfield gfield--type-text field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  data-js-reload=\"field_1_36\" ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"Este campo est\u00e1 oculto cuando se visualiza el formulario\"><\/i><span>Este campo est\u00e1 oculto cuando se visualiza el formulario<\/span><\/div><label class='gfield_label gform-field-label' for='input_1_36'>T\u00edtol expedient<\/label><div class='ginput_container ginput_container_text'><input name='input_36' id='input_1_36' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_1_1\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_1\" ><h2 class=\"gsection_title\">Dades personals \/ Datos personales<\/h2><\/li><li id=\"field_1_2\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_2\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Nom i cognoms \/ Nombre y apellidos<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_1_2'>\n                            \n                            <span id='input_1_2_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_2.3' id='input_1_2_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_1_2_3' class='gform-field-label gform-field-label--type-sub '>Nom \/ Nombre<\/label>\n                                                <\/span>\n                            \n                            <span id='input_1_2_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_2.6' id='input_1_2_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_1_2_6' class='gform-field-label gform-field-label--type-sub '>Cognoms \/ Apellidos<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_1_15\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_15\" ><label class='gfield_label gform-field-label' for='input_1_15'>DNI o NIF<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_15' id='input_1_15' type='text' value='' class='medium'  aria-describedby=\"gfield_description_1_15\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_1_15'>Format: 12345678A o X1234567A<\/div><\/li><li id=\"field_1_17\" class=\"gfield gfield--type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_17\" ><label class='gfield_label gform-field-label' for='input_1_17'>Tram\/o edat\/d<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_17' id='input_1_17' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='-18 anys \/ a\u00f1os' >-18 anys \/ a\u00f1os<\/option><option value='18 a 24 anys \/ a\u00f1os' >18 a 24 anys \/ a\u00f1os<\/option><option value='25 a 34 anys \/ a\u00f1os' >25 a 34 anys \/ a\u00f1os<\/option><option value='35 a 49 anys \/ a\u00f1os' >35 a 49 anys \/ a\u00f1os<\/option><option value='50 a 64 anys \/ a\u00f1os' >50 a 64 anys \/ a\u00f1os<\/option><option value='+ de 65 anys \/ a\u00f1os' >+ de 65 anys \/ a\u00f1os<\/option><option value='altres' >Altres<\/option><\/select><\/div><\/li><li id=\"field_1_18\" class=\"gfield gfield--type-text field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_18\" ><label class='gfield_label gform-field-label' for='input_1_18'>En representaci\u00f3\/n (si s&#039;escau \/ en su caso)<\/label><div class='ginput_container ginput_container_text'><input name='input_18' id='input_1_18' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_1_19\" class=\"gfield gfield--type-address gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_19\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Domicili\/o<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label>    \n                    <div class='ginput_complex ginput_container has_street has_city ginput_container_address gform-grid-row' id='input_1_19' >\n                         <span class='ginput_full address_line_1 ginput_address_line_1 gform-grid-col' id='input_1_19_1_container' >\n                                        <input type='text' name='input_19.1' id='input_1_19_1' value=''    aria-required='true'    \/>\n                                        <label for='input_1_19_1' id='input_1_19_1_label' class='gform-field-label gform-field-label--type-sub '>Direcci\u00f3\/n<\/label>\n                                    <\/span><span class='ginput_left address_city ginput_address_city gform-grid-col' id='input_1_19_3_container' >\n                                    <input type='text' name='input_19.3' id='input_1_19_3' value=''    aria-required='true'    \/>\n                                    <label for='input_1_19_3' id='input_1_19_3_label' class='gform-field-label gform-field-label--type-sub '>Poblaci\u00f3\/n<\/label>\n                                 <\/span><input type='hidden' class='gform_hidden' name='input_19.4' id='input_1_19_4' value=''\/><input type='hidden' class='gform_hidden' name='input_19.6' id='input_1_19_6' value='' \/>\n                    <div class='gf_clear gf_clear_complex'><\/div>\n                <\/div><\/li><li id=\"field_1_38\" class=\"gfield gfield--type-select field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  data-js-reload=\"field_1_38\" ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"Este campo est\u00e1 oculto cuando se visualiza el formulario\"><\/i><span>Este campo est\u00e1 oculto cuando se visualiza el formulario<\/span><\/div><label class='gfield_label gform-field-label' for='input_1_38'>Districte<\/label><div class='ginput_container ginput_container_select'><select name='input_38' id='input_1_38' class='medium gfield_select'     aria-invalid=\"false\" ><option value='' ><\/option><option value='0' >0<\/option><option value='1' >1<\/option><option value='2' >2<\/option><option value='3' >3<\/option><\/select><\/div><\/li><li id=\"field_1_20\" class=\"gfield gfield--type-phone gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_20\" ><label class='gfield_label gform-field-label' for='input_1_20'>Tel\u00e8fon \/ Tel\u00e9fono<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_20' id='input_1_20' type='tel' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_1_41\" class=\"gfield gfield--type-phone field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_41\" ><label class='gfield_label gform-field-label' for='input_1_41'>Tel\u00e8fon secundari \/ Tel\u00e9fono secundario<\/label><div class='ginput_container ginput_container_phone'><input name='input_41' id='input_1_41' type='tel' value='' class='medium'    aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_1_21\" class=\"gfield gfield--type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_21\" ><label class='gfield_label gform-field-label' for='input_1_21'>Adre\u00e7a electr\u00f2nica \/ Correo electr\u00f3nico<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_21' id='input_1_21' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_1_23\" class=\"gfield gfield--type-select gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_23\" ><label class='gfield_label gform-field-label' for='input_1_23'>Vols realitzar una consulta o una queixa?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_1_23'>\u00bfQuieres realizar una consulta o una queja?<\/div><div class='ginput_container ginput_container_select'><select name='input_23' id='input_1_23' class='medium gfield_select'  aria-describedby=\"gfield_description_1_23\"  aria-required=\"true\" aria-invalid=\"false\" ><option value='Consulta' >Consulta<\/option><option value='Queixa \/ Queja' >Queixa \/ Queja<\/option><\/select><\/div><\/li><li id=\"field_1_3\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_3\" ><h2 class=\"gsection_title\">Descripci\u00f3 dels fets \/ Descripci\u00f3n de los hechos<\/h2><\/li><li id=\"field_1_6\" class=\"gfield gfield--type-textarea no-label field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_6\" ><label class='gfield_label gform-field-label' for='input_1_6'>Descripci\u00f3 dels fets \/ Descripci\u00f3n de los hechos<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_6' id='input_1_6' class='textarea medium'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_1_4\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_4\" ><h2 class=\"gsection_title\">Sol\u00b7licitud \/ Solicitud<\/h2><\/li><li id=\"field_1_8\" class=\"gfield gfield--type-textarea no-label field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_8\" ><label class='gfield_label gform-field-label' for='input_1_8'>Sol\u00b7licitud \/ Solicitud<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_8' id='input_1_8' class='textarea medium'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_1_5\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_5\" ><h2 class=\"gsection_title\">Documents que acompanya \/ Documentos que acompa\u00f1a<\/h2><\/li><li id=\"field_1_9\" class=\"gfield gfield--type-fileupload no-label field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_9\" ><label class='gfield_label gform-field-label' for='gform_browse_button_1_9'>Documentos<\/label><div class='gfield_description' id='gfield_description_1_9'>M\u00e0xim de 8 arxius. Mida m\u00e0xima de cada arxiu: 25MB. Tipus d'arxius permesos: jpg, jpeg, gif, png, pdf, doc, docx, xcl, xclx.<\/div><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_1_9' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_1_9&quot;,&quot;container&quot;:&quot;gform_multifile_upload_1_9&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_1_9&quot;,&quot;filelist&quot;:&quot;gform_preview_1_9&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/sindicatura.viladecans.cat\\\/es\\\/?gf_page=235b5f49b318b65&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/sindicatura.viladecans.cat\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/sindicatura.viladecans.cat\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Archivos permitidos&quot;,&quot;extensions&quot;:&quot;jpg,jpeg,gif,png,pdf,doc,docx,xcl,xclx&quot;}],&quot;max_file_size&quot;:&quot;26214400b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:1,&quot;field_id&quot;:9},&quot;gf_vars&quot;:{&quot;max_files&quot;:&quot;8&quot;,&quot;message_id&quot;:&quot;gform_multifile_messages_1_9&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_1_9' class='gform_drop_area gform-theme-field-control'>\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>Suelta archivos aqu\u00ed o <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_1_9' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_1_9 gfield_description_1_9\"  >Selecciona archivos<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_1_9'>Tipos de archivos aceptados: jpg, jpeg, gif, png, pdf, doc, docx, xcl, xclx, Tama\u00f1o m\u00e1ximo de archivo: 25 MB, N\u00famero m\u00e1ximo de archivos: 8.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_1_9'><\/ul> <!-- Leave <ul> empty to support CSS :empty selector. --><\/div><div id='gform_preview_1_9' class='ginput_preview_list'><\/div><\/li><li id=\"field_1_10\" class=\"gfield gfield--type-html gfield_html field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_10\" ><p><b>La presentaci\u00f3 d'aquesta queixa no interromp els procediments administratius en curs.<\/b><br \/>\n<em>La presentaci\u00f3n de esta queja no interrumpe los procedimientos administrativos en curso.<\/em><\/p>\n<p><b>Abans de 15 dies des del seu registre, es comunicar\u00e0 a la persona interessada l'admissi\u00f3 o no a tr\u00e0mit de la seva queixa.<\/b><br \/>\n<em>Antes de 15 d\u00edas des de su registro, se comunicar\u00e1 a la persona interesada la admisi\u00f3n o no a tramite de su queja<\/em><\/p>\n<\/li><li id=\"field_1_27\" class=\"gfield gfield--type-html llei-organica gfield_html gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_27\" ><p>En aquest acte i mitjan\u00e7ant la signatura d\u2019aquest document quedo informat\/da que:<\/p>\n<ol>\n<li>Responsable del tractament de les dades \u00e9s l\u2019Ajuntament de Viladecans. Disposeu de tota la\ninformaci\u00f3 a la Pol\u00edtica de Privacitat de dades Personals al lloc web de l\u2019Ajuntament de Viladecans (<a href=\"https:\/\/viladecans.cat\" target=\"_blank\">viladecans.cat<\/a>).<\/li>\n<li>La finalitat del tractament: Les dades facilitades seran utilitzades pel control i la gesti\u00f3 dels expedients de queixes i consultes gestionades pel S\u00edndic. No obstant es podran utilitzar tamb\u00e9 per a contactar amb la persona usu\u00e0ria (per correu postal, telef\u00f2nicament o per mitjans electr\u00f2nics) sempre amb\nfinalitat relativa al Servei, per a mesurar el grau de satisfacci\u00f3 en la prestaci\u00f3 d\u2019aquest i per fer-los arribar la mem\u00f2ria anual de la gesti\u00f3 de la Sindicatura.<br>\nLlevat de casos en que hi hagi una obligaci\u00f3 legal de fer-ho o per requeriment de l\u2019autoritat judicial, en cap cas les dades facilitades seran tractades per una finalitat diferent de la descrita.<\/li>\n<li>Conservaci\u00f3: Les dades seran conservades mentre duri la prestaci\u00f3 del servei i, en tot cas, durant el temps definit en el Quadre de Classificaci\u00f3 Documental de l\u2019Ajuntament de Viladecans. No obstant, algunes dades seran conservades en els casos que hi hagi obligaci\u00f3 legal de fer-ho a requeriment de l\u2019autoritat judicial.<\/li>\n<li>Legitimaci\u00f3 del tractament:\n- Compliment d\u2019una missi\u00f3 realitzada en inter\u00e8s p\u00fablic o en l\u2019exercici de poder p\u00fablics conferits al responsable del tractament com a \u00f2rgan complementari municipal, d\u2019acord amb el que disposen els articles 48.2c i 59 del text ref\u00f3s de la Llei municipal i de r\u00e8gim local de Catalunya, de 28 d\u2019abril de 2003 i el Reglament Org\u00e0nic Municipal de l\u2019Ajuntament de Viladecans<\/li>\n<li>Cessions: Es podria produir la cessi\u00f3 de dades a tercers, en cas que per a la gesti\u00f3 de la queixa, el S\u00edndic municipal de Greuges de Viladecans l\u2019hagi de remetre al S\u00edndic de Greuges de Catalunya, o d\u2019altres defensories p\u00fabliques o privades. En cap cas est\u00e0 prevista la cessi\u00f3 internacional de dades.<\/li>\n<li>Drets: Podeu exercir els drets d\u2019acc\u00e9s, rectificaci\u00f3, supressi\u00f3 I la resta dels seus drets mitjan\u00e7ant la emissi\u00f3 d\u2019un escrit dirigit al Delegat de Protecci\u00f3 de Dades a l\u2019adre\u00e7a seg\u00fcent: C. Jaume Abril, n\u00fam. 2, 08840 Viladecans o b\u00e9 telem\u00e0ticament mitjan\u00e7ant el tr\u00e0mit corresponent, disponible a la <a href=\"https:\/\/seuelectronica.viladecans.cat\/ca\/tramits\/tramits-per-temes\/acces-a-la-informacio\" target=\"_blank\">seu electr\u00f2nica de\nViladecans<\/a>.<\/li>\n<\/ol>\n<p>Tanmateix teniu dret a presentar reclamaci\u00f3 davant l\u2019Autoritat Catalana de Protecci\u00f3 de Dades<\/p><\/li><li id=\"field_1_24\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_24\" ><h2 class=\"gsection_title\">Explica la teva consulta \/ Explica tu consulta<\/h2><\/li><li id=\"field_1_26\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_26\" ><label class='gfield_label gform-field-label' for='input_1_26'>Assumpte \/ Asunto<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_26' id='input_1_26' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_1_25\" class=\"gfield gfield--type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_25\" ><label class='gfield_label gform-field-label' for='input_1_25'>Consulta<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_25' id='input_1_25' class='textarea medium'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_1_11\" class=\"gfield gfield--type-html llei-organica gfield_html gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_11\" ><p>En aquest acte i mitjan\u00e7ant la signatura d\u2019aquest document quedo informat\/da que:<\/p>\n<ol>\n<li>Responsable del tractament de les dades \u00e9s l\u2019Ajuntament de Viladecans. Disposeu de tota la\ninformaci\u00f3 a la Pol\u00edtica de Privacitat de dades Personals al lloc web de l\u2019Ajuntament de Viladecans (<a href=\"https:\/\/viladecans.cat\" target=\"_blank\">viladecans.cat<\/a>).<\/li>\n<li>La finalitat del tractament: Les dades facilitades seran utilitzades pel control i la gesti\u00f3 dels expedients de queixes i consultes gestionades pel S\u00edndic. No obstant es podran utilitzar tamb\u00e9 per a contactar amb la persona usu\u00e0ria (per correu postal, telef\u00f2nicament o per mitjans electr\u00f2nics) sempre amb\nfinalitat relativa al Servei, per a mesurar el grau de satisfacci\u00f3 en la prestaci\u00f3 d\u2019aquest i per fer-los arribar la mem\u00f2ria anual de la gesti\u00f3 de la Sindicatura.<br>\nLlevat de casos en que hi hagi una obligaci\u00f3 legal de fer-ho o per requeriment de l\u2019autoritat judicial, en cap cas les dades facilitades seran tractades per una finalitat diferent de la descrita.<\/li>\n<li>Conservaci\u00f3: Les dades seran conservades mentre duri la prestaci\u00f3 del servei i, en tot cas, durant el temps definit en el Quadre de Classificaci\u00f3 Documental de l\u2019Ajuntament de Viladecans. No obstant, algunes dades seran conservades en els casos que hi hagi obligaci\u00f3 legal de fer-ho a requeriment de l\u2019autoritat judicial.<\/li>\n<li>Legitimaci\u00f3 del tractament:\n- Compliment d\u2019una missi\u00f3 realitzada en inter\u00e8s p\u00fablic o en l\u2019exercici de poder p\u00fablics conferits al responsable del tractament com a \u00f2rgan complementari municipal, d\u2019acord amb el que disposen els articles 48.2c i 59 del text ref\u00f3s de la Llei municipal i de r\u00e8gim local de Catalunya, de 28 d\u2019abril de 2003 i el Reglament Org\u00e0nic Municipal de l\u2019Ajuntament de Viladecans<\/li>\n<li>Cessions: Es podria produir la cessi\u00f3 de dades a tercers, en cas que per a la gesti\u00f3 de la queixa, el S\u00edndic municipal de Greuges de Viladecans l\u2019hagi de remetre al S\u00edndic de Greuges de Catalunya, o d\u2019altres defensories p\u00fabliques o privades. En cap cas est\u00e0 prevista la cessi\u00f3 internacional de dades.<\/li>\n<li>Drets: Podeu exercir els drets d\u2019acc\u00e9s, rectificaci\u00f3, supressi\u00f3 I la resta dels seus drets mitjan\u00e7ant la emissi\u00f3 d\u2019un escrit dirigit al Delegat de Protecci\u00f3 de Dades a l\u2019adre\u00e7a seg\u00fcent: C. Jaume Abril, n\u00fam. 2, 08840 Viladecans o b\u00e9 telem\u00e0ticament mitjan\u00e7ant el tr\u00e0mit corresponent, disponible a la <a href=\"https:\/\/seuelectronica.viladecans.cat\/ca\/tramits\/tramits-per-temes\/acces-a-la-informacio\" target=\"_blank\">seu electr\u00f2nica de\nViladecans<\/a>.<\/li>\n<\/ol>\n<p>Tanmateix teniu dret a presentar reclamaci\u00f3 davant l\u2019Autoritat Catalana de Protecci\u00f3 de Dades<\/p><\/li><\/ul>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                         <input type='button' id='gform_next_button_1_28' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' value='Seg\u00fcent'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_1_2' class='gform_page' data-js='page-field-id-28' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <ul id='gform_fields_1_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_1_29\" class=\"gfield gfield--type-html resum-formulari gfield_html gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_29\" ><p><b>Nom i Cognoms:<\/b> {Nom i cognoms \/ Nombre y apellidos (Nombre):2.3} {Nom i cognoms \/ Nombre y apellidos (Apellidos):2.6}<\/p>\n<p><b>DNI o NIF:<\/b> {DNI o NIF:15}<\/p>\n<p><b>Tram\/o edat:<\/b> {Tram\/o edat\/d:17}<\/p>\n<p><b>Domicili\/o:<\/b> {Domicili\/o (Direcci\u00f3n):19.1}, {Domicili\/o (Ciudad):19.3}<\/p>\n<p><b>Tel\u00e8fon:<\/b> {Tel\u00e8fon \/ Tel\u00e9fono:20}<\/p>\n<p><b>Adre\u00e7a electr\u00f2nica:<\/b> {Adre\u00e7a electr\u00f2nica \/ Correo electr\u00f3nico:21}<\/p>\n<p><b>Assumpte \/ Asunto:<\/b> {Assumpte \/ Asunto:26}<\/p>\n<p><b>Consulta:<\/b><\/p>\n<p>{Consulta:25}<\/p>\n<\/li><li id=\"field_1_30\" class=\"gfield gfield--type-html resum-formulari gfield_html gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_30\" ><p><b>Nom i Cognoms:<\/b> {Nom i cognoms \/ Nombre y apellidos (Nombre):2.3} {Nom i cognoms \/ Nombre y apellidos (Apellidos):2.6}<\/p>\n<p><b>DNI o NIF:<\/b> {DNI o NIF:15}<\/p>\n<p><b>Tram\/o edat:<\/b> {Tram\/o edat\/d:17}<\/p>\n<p><b>Domicili\/o:<\/b> {Domicili\/o (Direcci\u00f3n):19.1}, {Domicili\/o (Ciudad):19.3}<\/p>\n<p><b>Tel\u00e8fon:<\/b> {Tel\u00e8fon \/ Tel\u00e9fono:20}<\/p>\n<p><b>Adre\u00e7a electr\u00f2nica:<\/b> {Adre\u00e7a electr\u00f2nica \/ Correo electr\u00f3nico:21}<\/p>\n<p><b>En representaci\u00f3\/n (si s'escau \/ en su caso):<\/b> {En representaci\u00f3\/n (si s\\'escau \/ en su caso):18}<\/p>\n<p><b>Descripci\u00f3 dels fets \/ Descripci\u00f3n de los hechos:<\/b><\/p>\n<p>{Descripci\u00f3 dels fets \/ Descripci\u00f3n de los hechos:6}<\/p>\n<p><b>Sol\u00b7licitud \/ Solicitud<\/b><\/p>\n<p>{Sol\u00b7licitud \/ Solicitud:8}<\/p><\/li><li id=\"field_1_49\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_1_49\" ><label class='gfield_label gform-field-label' for='input_1_49'>Phone<\/label><div class='ginput_container'><input name='input_49' id='input_1_49' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_1_49'>Este campo es un campo de validaci\u00f3n y debe quedar sin cambios.<\/div><\/li><\/ul><\/div>\n        <div class='gform-page-footer gform_page_footer top_label'><input type='submit' id='gform_previous_button_1' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' 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